When I plugged the printer back into my laptop, I could scan, but was no longer able to print, no matter what I did. I tried unistalling and reinstalling everything and then my printer spooler completely stopped. My company has very strict hardware and software install rules, and everything must be very secure. We must be connected to our company network through VPN to do almost everything but we are not usually allowed to be connected through VPN to print so we typically have to sign off and on VPN all day, depending on how much we need to print which is a nightmare.
So I spent more than 3 whole days with our very best IT people figuring out a solution to this issue and what they came up with was they would send me an extra laptop whose sole purpose is to be a "printer server" meaning we made the Color LaserJet Pro MFP M into a network printer and connected it directly to the new laptop. That way, anyone that wants to use it needs to simply install the drivers and find it on the network and print.
Doing this allows me to now print from my lapteop, while connected through VPN, which is ideal. So I thought the nightmare was over But now I have a new problem: Whenever I print from a PDF file, which I do many many times a day, the printer will often not all the time start spitting out page after page of garbage characters.
It's always one line of text, and there is almost always a smily face, letters, numbers, puncutation, hearts, greek characters, etc I have tried cancelling the print on the computer and on the printer and it just keeps going. It also usually eventually prints the document requested.
There have been no changes to the types of documents I'm printing or the fonts or anything like that. I have tried selecting "Print As Image" on my advanced screen and the issue persists. It does not appear to be happening with anything but PDF documents Word documents print fine. Yesterday I rebooted my computer and I think that helped, but then today the issue started again. I am just baffled at what could be going on here and I don't want to have to spend hours troubleshooting this or restarting my machine everyday so I'm looking for ideas on what the problem could be.
I have been told my computer needs to be reimaged eventually and probably needs a new memory stick, because it is old, but I have a HUGE print job I need to complete this week and was hoping to get through that first. This could be a error on the pdf reader u are using. Try installing a earlier version of the pdf viewer might just solve this problem. Hope this will help.
Go to Device and printer. Select the printer and click on Printer Properties. Level 1. Message 1 of 5. HP Recommended. Product: laserjet pro color mfp. Operating System: Microsoft Windows 7 bit.
Tags 2. Accepted Solutions. Level Message 4 of 5. Message 2 of 5. Message 3 of 5. Message 5 of 5. I did all those steps, but probably not in the right order. Thank you for your help. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". By using this site, you accept the Terms of Use and Rules of Participation.
I supply the filename and choose to print, and Acrobat will bring up the newly created PDF and it will have garbage characters in various places.
However, if I print the item to Microsoft XPS format, it works just fine and all the characters are readable. I don't know what to do. I saw an article about embedding the fonts, but it appears that all the standard 'web safe fonts' are already set to be embedded in PDF files via distiller if that is what is actually doing the printing to create the PDF.
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